Rahul Gadre

Cloud Support Engineer II

Working with many Enterprise, Business Support Level customers to help them to troubleshoot and solve the technical challenges.

Providing support to the clients in terms of AWS and its services such as EC2 (Computing), Systems Manager,LightSail (Computing),EBS (Block Storage),EFS (Network File System),VPC (Network),Auto Scaling (Elastic Infrastructure), ELB (Load Balancer Service), ElastiCache, DLM, Spot Service, Route 53 (DNS Service), IAM (Authentication, Authorization, Federation, Delegation), WorkSpaces-Linux (End User Computing), CloudWatch (Monitoring), CloudTrail (Logging), Trusted Advisor, PHD (Dashboard Service).

Working in parallel with Service teams for any bug or Service improvements identified.

Troubleshooting the OS/networking/system level problems and applying troubleshooting techniques to provide unique solutions to customers' individual needs.

Supporting the customer with the best suitable services of the Cloud service provider & Driving customer communication during critical events.

Helping customers to troubleshoot performance related problems and implementing best-practices.

Collaborating with internal team for various internal services and tooling available to assist customers.

Working directly with AWS architects, TAMs to help reproduce and identify solutions for customer use-cases.

Technologies: AWS, EC2 (Computing), Systems Manager,LightSail (Computing),EBS (Block Storage),EFS (Network File System),VPC (Network),Auto Scaling (Elastic Infrastructure), ELB (Load Balancer Service), ElastiCache, DLM, Spot Service, Route 53 (DNS Service), IAM (Authentication, Authorization, Federation, Delegation), WorkSpaces-Linux (End User Computing), CloudWatch (Monitoring), CloudTrail (Logging), Trusted Advisor, PHD (Dashboard Service)

Senior Systems Engineer

Designed cloud-based solutions based on customer requirements using VMware & AWS.

Tested new cloud and container features for new product releases.

Involved in solution design, system configuration, deployment and verification.

Deployed and managed on-premises and cloud resources using Infrastructure as Code.

Effectively brought down the time to deploy infrastructure from hours to minutes.

Created build instructions, KB articles, product documents.

Developed automation and backup solutions for infrastructure design and new products.

Technologies: AWS, VMWare, Data Center Management, Terraform, Extreme Switches, Nimble & EMC storage, DNS, Docker Containers, Ansible.

Data Center Operations Engineer

• Designed and proposed cost effective solutions using core AWS services.
• Successfully performed DNS updates, patching and upgrades using automation with Ansible.
• Troubleshot system software, hardware, and connectivity issues.
• Configured and deployed datacenter automation using Ansible and Netmiko.
• Performed backups and restores of VMs using Veeam.
• Maintained and configured virtual environment including vCenter and Openstack.
• Contributed in design, deployment, and migration of datacenters on top of virtualized platforms.
• Technologies: AWS, VMWare vCenter, RedHat Openstack, Ansible, Firewalls, DNS, IPAM, Veeam, WinSCP, Extreme and Avaya Switches.

Network Engineering Co-Op

• Managed network device configuration for multiple services including MPLS, BGP and Metro Ethernet.
• Monitored and maintained layer 2 and layer 3 transport circuits.
• Effectively performed troubleshooting of customer issues and resolved cases in a timely manner.
• Managed IP addressing and equipment assignment for new customers.
• Handled the overall lifecycle of all customer and equipment orders.
• Technologies: Calix, Adtran, Cisco Routers, Solarwinds Network Monitor, Autotask, Cisco VIRL, IP addressing, MS Visio, Cisco ASA 5500-X series.

Network Engineering Intern

• Resolved network access issues with switches and routers.
• Managed different types of networks using network monitoring tools such as What’s up Gold, Smokeping, and MRTG.
• Successfully configured and deployed Meraki APs and Netbotz devices.
• Efficiently performed various software and hardware upgrades.
• Periodically visited company sites to resolve network issues.
• Configured and maintained firewalls using Cisco ASDM.
• Technologies: Cisco Routers, Switches, Cisco ASA Firewall, What’s up Gold, Smokeping, MRTG, Meraki APs, Service Now, MS Visio, Netbotz, IPAM.

System Administrator

• Worked on a security project to monitor electronic data of the group.
• Involved in client interaction, business analysis, and requirement gathering.
• Effectively performed troubleshooting of customer issues and resolved cases in a timely manner.
• Provided client support and documentation for clients around the world.
• Maintained active directory accounts of the group and changed policies as per business requirements.
• Developed weekly reports to gauge and monitor the performance of the electronic data traffic.
• Technologies: Windows Server 2012, PowerShell, Batch Scripting, Active Directory, MS- Excel, VMWare, CA DLP Tools.